Privacy Policy

Effective Date: 1 September 2025

Community Voice (“we,” “our,” “us”) operates the website CommunityVoice.in and the Community Voice mobile application (together referred to as the “Platform”). This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

1. Information We Collect

When you access or use Community Voice, we may collect the following types of information:

• Personal Information: Name, email address, phone number, address, and login details provided during registration or account creation.

• Usage Information: Details of how you use our stories, podcasts, and other content.

• Device Information: IP address, browser type, device type, operating system, and app usage data.

• Payment Information: When you purchase subscriptions or paid content, we may collect payment details through our secure payment gateway partner Razorpay.

• Cookies & Tracking Data: We use cookies and similar technologies for analytics, personalization, and improving user experience.

2. How We Use Your Information

We use the collected information for the following purposes:

1. To provide and personalize our audio stories, podcasts, and services.

2. To create and manage your account.

3. To process payments and subscriptions.

4. To improve user experience through analytics and research.

5. To send you important updates, newsletters, and promotional offers.

6. To ensure compliance with legal requirements and protect against misuse.

3. Third-Party Services

We may share limited user data with trusted third-party services to improve our platform:

• Google Analytics & Firebase – For usage analytics and performance monitoring.

• Google AdMob – For serving relevant advertisements.

• Razorpay – For secure payment processing.

These third parties have their own privacy policies, and we encourage you to review them.

4. Data Protection & Security

• We use industry-standard encryption and security measures to protect your personal data.

• Your payment details are processed securely by Razorpay; we do not store sensitive payment information on our servers.

• Despite our efforts, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

As a user, you have the right to:

• Access, update, or delete your personal data.

• Opt out of receiving promotional emails.

• Request deletion of your account by contacting us at contact@communityvoice.in.

6. Data Retention

We retain your personal data only as long as necessary for providing our services and as required by law. Once data is no longer needed, it will be securely deleted.

7. Children’s Privacy

Community Voice is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe your child has provided personal data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 contact@communityvoice.in
🌐 Communityvoice.in